Terms of service

Terms of Service

Welcome to Sentimental Gifts Co. By accessing our website and purchasing from our store, you agree to the following Terms of Service. Please read them carefully before placing an order.

Sentimental Gifts Co provides meaningful gifts, keepsakes, jewelry, preserved rose arrangements, personalized-style gift items, and related products. By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this site.

All products, prices, descriptions, images, and availability are subject to change at any time without notice. We make every effort to display our products as accurately as possible, including colors, sizing, details, and materials. However, product colors may appear slightly different depending on your device screen, lighting, or display settings. Some product images may be styled for presentation purposes, and slight variations may occur.

Because many of our products are made to order, personalized, or prepared specifically for each customer, please review your order details carefully before completing your purchase. This includes product selection, names, messages, variants, shipping address, and contact information. Sentimental Gifts Co is not responsible for delays or delivery issues caused by incorrect or incomplete customer information.

We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, contain incorrect pricing, involve unavailable inventory, or violate these Terms of Service. If your order is canceled after payment has been processed, we will issue a refund to your original payment method when applicable.

Payment must be completed at checkout before an order is processed. By submitting payment information, you represent that you are authorized to use the payment method provided.

Shipping times are estimates and are not guaranteed unless explicitly stated. Processing times, carrier delays, weather, holidays, customs, incorrect addresses, and other factors outside of our control may affect delivery. Sentimental Gifts Co is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Once an order has been shipped, ownership and risk of loss transfer to the customer. If your package is marked as delivered but you have not received it, please contact the shipping carrier and reach out to us so we can assist where possible.

Returns, refunds, replacements, and cancellations are handled according to our Refund Policy. Please review the Refund Policy before placing an order.

You agree not to use our products, website, or services for any unlawful purpose. You may not attempt to interfere with the operation, security, or functionality of our website.

All content on this website, including product descriptions, images, branding, logos, graphics, text, and designs, is owned by or licensed to Sentimental Gifts Co and may not be copied, reproduced, modified, or used without permission.

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free. We may update, suspend, or discontinue any part of the website at any time without notice.

To the fullest extent permitted by law, Sentimental Gifts Co is not liable for any indirect, incidental, special, or consequential damages resulting from your use of our website, products, or services.

These Terms of Service are governed by the laws applicable in the location where Sentimental Gifts Co operates, without regard to conflict of law principles.

We may update these Terms of Service at any time. Changes will be posted on this page, and continued use of our website after updates means you accept the revised terms.